Contact-Free Curbside Pick-Up

Pick-Up times are available Monday - Friday 9:15am - 5:45pm and Saturday 9:15am - 4:30pm. 

 

SUMMARY

1. Place your Holds in InfoSoup. When you are notified by email or mail that they are available, submit your curbside request

2. Wait to hear from us (usually within 48 hours)

3. Schedule your pick-up

4. Pick-up your items

5. Enjoy

 

DETAILS

1. Put in a request once you are notified your Holds are available

Visit apl.org/curbside (fastest) or, if you don't have email, call 920-832-6177 to put in a request. We can submit a request for any holds you or your family have waiting.

 

2. Wait to hear from us

Our staff will gather your items. You can expect to hear from us within 48 hours. If you have not, please check your SPAM/Junk folder for your email and, if no notification is there, give us a call at 920-832-6173.

 

3. Schedule your pick-up 

Once your items are ready we'll send an email for you to self-schedule a pickup if you provided your email address (fastest), or we’ll call you to figure out a time that would work. You can also check the status of your order at apl.org/curbside/status -- if your items are ready but you can't find the email to schedule your pick-up, just give us a call at 920-832-6177.

 

4. Pick-up your items 

Once your scheduled time has come, drive up to the front of the library and give us a call at 920-832-6179. Please be ready to let the staff answering know your Name and Request ID# so they can confirm it’s you. Please wait at least 6’ away from the entrance of the building to allow safe social distancing between yourself and others.

 

5. Enjoy! 

 

We will make every effort to make this process accessible to all of our patrons. If you require additional help, please call 920-832-6177 and we will try to arrange alternative accomodations. 

What if I am late or miss my appointment?

If you miss your appointment you can use the same link you were originally sent to book a new time. You do *not* need to re-submit another Curbside Request through this form. We will continue to hold your items for you as they will already have been checked out. If we cannot get them to you for over a week, they will be checked in.

 

What if I need to cancel my appointment because I no longer want my items?
Please call library staff if you need to cancel your curbside appointment - 920-832-6177. Please have your curbside request ID# handy so staff can update the order status to 'cancelled.' (This is not the same as cancelling your pick-up time in exchange for another, as explained above.)

 

Can we return materials? 

Yes, our outdoor book drop is open.

 

My home library is not Appleton; can I still use your service?
Yes. As long as you have a valid library card in good standing, you are welcome to use our service.

 

Are the items we pick up clean?
We cannot make any guarantees, however our staff are washing their hands when handling your materials. You are welcome to wipe materials down when you receive them. Please be mindful that some wipes hold a lot of liquid and may damage materials.

In addition, we quarantine returned items for 24 hours, based on current scientific research.

APL's Contact-Free Curbside Pick-Up
Click here to load this Caspio Cloud Database

Curbside service opened for requests on 4/30/2020 at 10:14 AM

I want to Check My Request Status

Click here to load this Caspio Cloud Database