Contact-Free Curbside Pick-Up

Pick-Up times are available Monday - Friday 9:15am - 5:45pm and Saturday 9:15am - 12:45pm. 

 

SUMMARY

1. Place your Holds in InfoSoup. When you are notified by email or mail that they are available, submit your curbside request

2. Wait to hear from us

3. Schedule your pick-up

4. Pick-up your items

5. Enjoy

 

DETAILS

1. Put in a request once you are notified your Holds are available

Visit apl.org/curbside (fastest) or, if you don't have email, call 920-832-6177 to put in a request. We can grab any holds you or your family have waiting.

 

2. Wait to hear from us

Our staff will gather your items.

 

3. Schedule your pick-up 

Once your items are ready we'll send an email for you to self-schedule a pickup if you provided your email address (fastest), or we’ll call you to figure out a time that would work.

 

4. Pick-up your items 

Once your scheduled time has come, drive up to the front of the library and give us a call at 920-832-6179. Please be ready to let the staff answering know your Name and Request ID# so they can confirm it’s you. Please wait at least 6’ away from the entrance of the building to allow safe social distancing between yourself and others.

 

5. Enjoy! 

 

We will make every effort to make this process accessible to all of our patrons. If you require additional help, please call 920-832-6177 and we will try to arrange alternative accomodations. 

Can I call to request items for contact-free curbside pickup?

Yes. If you know someone who does not have access to the internet, they can call the library to select items - (920) 832-6177. Library staff will call to schedule an appointment when items are ready.

 

Can I sign up for multiple appointments?

You may sign up for one appointment per cardholder per week.

 

What if I am late for my appointment?
If you miss your appointment, please call us – 920-832-6177. We will try to reschedule you. We will hold your items for you as they will already have been checked out to you. If we cannot get them to you for over a week, they will be checked in.

 

What if I need to cancel my appointment?
Please call library staff if you need to cancel your appointment - 920-832-6177. We will do our best to reschedule you.

 

Can we return materials? 

Yes, our outdoor book drop is open.

 

My home library is not Appleton; can I still use your service?
Yes. As long as you have a valid library card in good standing, you are welcome to use our service.

 

Are the items we pick up clean?
We cannot make any guarantees, however our staff are washing their hands when handling your materials. You are welcome to wipe materials down when you receive them. Please be mindful that some wipes hold a lot of liquid and may damage materials.

In addition, we quarantine returned items for 4 days, based on current scientific research.

APL's Contact-Free Curbside Pick-Up
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