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Here’s how our curbside service works:

  1. When InfoSoup notifies you that your holds have arrived, click on the “Curbside Appointment Scheduler” button, above, to make your appointment.
  2. At the time of your appointment, come to the library. No need to call us or check-in when you arrive; your items will already be waiting for you on a cart inside the first set of front doors at your appointment time.
  3. You can find your items on the curbside pickup cart with the same hold alias you use to find your holds on the hold shelves inside the building. Remember, your hold alias is the first 2 letters of your first name, the first 2 letters of your last name, and the last 4 numbers of your Library Card number.

HOLD ALIAS EXAMPLE: Mary Smith #21399441234567 has a Hold Alias of MASM4567

Want to know more? Take a look at our detailed instructions, our simplified instructions, or even just a series of screenshots for our curbside process.

Missed Your Appointment?

Missed Your Appointment?

If you miss your appointment you will need to contact staff to make a new appointment for you in the system (920-832-6177). Because your items are checked out right before they are placed outside, you will no longer have items on hold and cannot make a new appointment for yourself.

If you know you will miss your appointment, canceling it at least 2 hours ahead of time will allow you to reschedule immediately and not require staff to reschedule for you. Use the “Manage Existing Pickup” option in the appointment scheduler to cancel your appointment.

Contact-Free Curbside Pickup
Contact-Free Curbside Pickup