Your library card connects you to a world of resources and learning. Register for a card at any library service desk. If you have questions about library cards or your account, please call us at 920-832-6179.
GETTING A CARD
Library cards are free for all Wisconsin residents. Bring a photo ID with your name and current address to any service desk. Residents ages 0-17 will need a parent or guardian present to sign for the card.
If you are a new resident or your photo ID doesn’t include your current address, please bring additional proof of address such as a bank statement, checkbook, utility bill or other official mail.
MANAGING YOUR CARD
You can check your account online, including renewing and requesting materials, by visiting the InfoSoup website. Your library card is valid at all the libraries in the Outagamie Waupaca Library System.
Lost your card? Please call 920-832-6179 immediately to report it lost or stolen. You are responsible for items checked out on your card. One free replacement card is available every 12 months. Additional replacement cards within a 12-month period are $3.
Keep up-to-date with your library account with free email or text message notifications. We’ll notify you with items ready for pick up, due dates and overdue notices.
BORROWING ITEMS & LOAN PEROIDS
A total of 150 items may be checked out on your account at one time with the following limits: 50 CDs, 50 movies, 5 video games, and 5 Kits for Kids.
Materials are due on their due date before the library closes. Materials may be returned to any library in the Outagamie Waupaca Library System. When you check out, you will be given a slip of paper that lists when each item is due. You can also check your account online or call 920-832-6179.
Loan periods for materials:
- Short Loan Videos and Short Loan Video Games: 7 Days
- Videos, Video Games, Magazines, CDs, Kits for Kids, Short Loan Books, and Short Loan Audiobooks: 14 Days
- Books and Audiobooks on CD: 28 Days
- AV Equipment and ILL Items: Varies
Unless there is a waiting list, all materials may be renewed three times. A renewal will extend an item’s checkout from the date it is renewed, not from the original due date. You can renew through your online account or by calling 920-832-6179.
Items borrowed through interlibrary loan from a library outside the OWLSnet system can only be renewed with permission of the owning library. To request a renewal, call us at 920-832-6179 at least three days before the item is due. It may take several days to receive an answer from the owning library. Items that are overdue cannot be renewed and must be returned.
HOLDS & SET-ASIDES
You may have up to 50 items placed on hold. Items will remain on the hold shelf for 10 days, after which they are returned to the owning library.
You will need the library card that was used to place the hold in order to check out the item(s). You can also enter all the library cards in your household into the APL app on your mobile device and never worry about whether you have the right card to pick up the right hold. Search “Appleton Public Library” in your app store to download our free app.
For privacy, holds are filed in alphabetical order by a code comprised as follows:
- the first two letters of your first name
- the first two letters of your last name
- the last four digits of your library card number
John Doe, 29876 12345 6789 (library card #) = JODO6789
If you notice that an item is available at Appleton Public Library and you want to pick it up the same day, rather than placing a hold please call us for a set-aside. We’ll go to the shelf immediately to check for the item – which will then be set-aside for you on the hold shelf for 7 days.
- For children’s items: 920-832-6187
- For everything else: 920-832-6177
OVERDUE ITEMS & BILLS
To increase accessibility of our materials, we’re a fine-free library. We do not charge late fines on overdue items.
Items long overdue (28 days+) are billed for replacement following the existing billing schedule:
- 1 day before due date: courtesy notice emailed
- 3 days overdue: overdue notice emailed or mailed
- 14 days overdue: overdue notice emailed
- 28 days overdue: unreturned item is billed and bill is mailed*
- 45 days overdue: unreturned items or unpaid bills totaling over $50 are referred to collection agency (this is not reported to credit agencies and does not affect your credit score). A non-refundable $10 collection agency fee is charged.**
- 46 days overdue: Collection agency sends letter**
- 67 days overdue: Collection agency begins calling**
*If billed items are returned prior to being submitted to the collection agency, the bills will be removed and your card will be cleared.
**Items returned after being submitted to the collection agencies will be removed from your account, but the $10 non-refundable collection agency fee must be paid to clear your account.
Items returned damaged will also be billed, and will follow the above schedule from 28 days overdue.