How This Works

Pick-Up times are available Monday - Friday 9:15am - 5:45pm and Saturday 9:15am - 4:30pm. 

 

SUMMARY

1. Place your Holds in InfoSoup. When you are notified by email or mail that they are available, submit your curbside request

2. Wait to hear from us (usually within 48 hours)

3. Schedule your pick-up

4. Pick-up your items

5. Enjoy

 

DETAILS

1.  Once you receive the email from InfoSoup.org that your holds are available, submit a request for curbside pickup. You can also request holds for other members of your family by providing each person’s first name, last name, and library card number.

Visit apl.org/curbside (fastest), or call 920-832-6177 and staff will submit the request for you.

 

2. Wait to hear from us.

Our staff will gather your items and check them out to your account. You can expect to receive an email or phone call from us within 48 hours that includes your Curbside Request Number. If you haven’t heard from us within 48 hours of submitting your curbside request, please check your SPAM/junk folder. If there isn’t an email notification, please call us at 832-6173. If you don’t have email, a staff member will call you to schedule your appointment. We’ll add additional holds to your order prior to you picking it up.

 

3.  Schedule your pick-up.

Once your items are ready we’ll send an email for you to schedule your pick-up if you provided your email (fastest), or we’ll call you to figure out a time that would work. You can also check the status of your order at apl.org/curbside/status. If your items are ready but you can’t find the email to schedule your pick-up, call us at 832-6177.

Note: On the morning of your scheduled pick-up, we’ll add any additional available holds to your existing curbside order. 

 

4. Pick-up your items 

Once your scheduled time has come, drive up to the front of the library and give us a call at 920-832-6179. Please be ready to let the staff answering know your Name and Request ID# so they can confirm it’s you. Please wait at least 6’ away from the entrance of the building to allow safe social distancing between yourself and others.

 

 

5. Enjoy! 

 

We will make every effort to make this process accessible to all of our patrons. If you require additional help, please call 920-832-6177 and we will try to arrange alternative accommodations.