FAQs

What if I am late or miss my appointment?

If you miss your appointment you can use the same link you were originally sent to book a new time. You do *not* need to re-submit another Curbside Request through this form. We will continue to hold your items for you as they will already have been checked out. If we cannot get them to you for over a week, they will be checked in.

 

What if I need to cancel my appointment because I no longer want my items?
Please call library staff if you need to cancel your curbside appointment - 920-832-6177. Please have your curbside request ID# handy so staff can update the order status to 'cancelled.' (This is not the same as cancelling your pick-up time in exchange for another, as explained above.)

 

Can we return materials? 

Yes, our outdoor book drop is open.

 

My home library is not Appleton; can I still use your service?
Yes. As long as you have a valid library card in good standing, you are welcome to use our service.

 

Are the items we pick up clean?
We cannot make any guarantees, however our staff are washing their hands when handling your materials. You are welcome to wipe materials down when you receive them. Please be mindful that some wipes hold a lot of liquid and may damage materials.

In addition, we quarantine returned items for 24 hours, based on current scientific research.