FAQ

Can I sign up for multiple appointments?
You may sign up for one appointment at a time. Once you’ve gone to your appointment, you may schedule a new appointment.

 

What if I need to cancel my appointment?
Please call library staff if you need to cancel your appointment – (920) 832-6173. We will do our best to reschedule you.

 

What if I am late for my appointment?
If you arrive more than 15 minutes late for a computer appointment, you may not be able to utilize your entire allotted hour. We encourage you to call and schedule another appointment for that or any other missed appointments.

 

Why aren’t all your services available?
The safety of both the public and our staff is of utmost importance. Our plans include a gradual reopening of the building as we continue to follow Centers for Disease Control guidelines for safe reopening practices, as well as recommendations from our state and local departments of health. We are prioritizing in-house services to those that provide the most support to our community’s economic recovery, while making sure we can still provide a safe environment for our community and staff.

 

Why are face masks required?
We are making every effort to provide a safe environment for patrons and staff. Face masks, in conjunction with social distancing and increased cleaning routines, will allow us to provide a more hygienic environment for those that are utilizing the library's in-building services.

 

Can I return materials?
Yes, our outdoor book drop is open. Materials checked out before the building closed (not materials checked out via curbside) have a due date of Monday, July 13.

 

Can I still use curbside service to pick up material?
Yes. Our curbside service is still available.

 

What are other available services and hours?
We are currently available to answer phone calls (832-6173 or 832-6177) and emails (askus@apl.org) during the times posted on our Hours page

We have over 100 digital resources available, including downloadable materials, streaming videos, educational and recreational classes, and more. Visit www.apl.org/e/a-z to learn more.  We have also extended our WIFI reach and free WIFI is now available in our parking lot.

In addition, our staff has created a ton of online programming. Check out our online calendar to see all the great offerings.